Refund policy

Regena Returns & Refunds Policy

At Regena, we stand behind our products and want every customer to feel confident in their purchase. If you are not satisfied with your initial purchase, we offer a 30-day money-back guarantee with no return required, subject to the eligibility requirements and limitations outlined below.

Refund requests must be submitted within the applicable timeframe and must include a valid reason for dissatisfaction. All refund and replacement requests are subject to review and verification by our customer support team.

1. Eligibility & 30-Day Money-Back Guarantee

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

  • Your refund request must be submitted within 30 days of your original purchase date.
  • Requests submitted after the 30-day period are not eligible for a refund under the money-back guarantee.
  • The 30-day money-back guarantee applies to eligible initial purchases only. Subscription renewals and recurring charges are governed separately under Section 7.
  • Only orders placed directly through an official Regena website or authorized Regena checkout are eligible under this policy.
  • Purchases made through third-party retailers, marketplaces, unauthorized resellers, or other sellers are not covered by this policy.
  • Orders that fall outside the applicable refund period are not eligible for a refund solely because the product is no longer wanted or needed.
  • Refund requests must include sufficient information for our team to locate the order and understand the reason for the request.
  • All refund requests are reviewed on a case-by-case basis and are not automatically guaranteed. Regena reserves the right to deny requests that are fraudulent, abusive, lack sufficient information, fall outside the applicable eligibility period, or otherwise do not comply with this policy.

2. No Return Required

Regena does not generally require customers to physically return an eligible product in order to receive an approved refund.

Refund eligibility is determined based on the customer's request, order information, and any supporting information reasonably requested by our support team.

Do not ship products back to Regena unless our customer support team specifically instructs you to do so. We are unable to guarantee receipt, credit, or reimbursement for unsolicited returns.

3. Valid Reasons for a Refund

Eligible refund requests under the 30-day money-back guarantee must include a clear and honest reason for dissatisfaction.

Examples may include:

  • The product did not meet your expectations.

  • You were dissatisfied with your experience using the product.

  • You experienced an issue with the product's usability.

  • You have another reasonable product-related concern.

Individual experiences and results may vary. Approval of a refund request does not constitute an admission that a product is defective or that Regena made any guarantee regarding individual results.

4. Order Issues, Cancellations & Exceptions

Certain order-related issues may qualify for a refund or replacement after verification by our customer support team.

Damaged or Defective Items

If your order arrives damaged, defective, opened, or otherwise compromised, please contact our support team as soon as possible.

We may request supporting documentation, including photographs of the product, packaging, shipping label, or damage. Once the issue has been verified, Regena may provide an appropriate replacement or refund.

Incorrect or Missing Items

If your shipment contains an incorrect item or is missing an item, contact our support team with your order information and details regarding the issue.

We may request photographs or other information to verify the contents of the shipment. Once verified, Regena may issue a replacement or other appropriate resolution.

Order Cancellation

Orders may only be cancelled if the cancellation request is received before the order has entered processing or fulfillment.

Because orders may be transmitted to our fulfillment partners shortly after they are placed, we cannot guarantee that a cancellation request can be completed before processing begins.

Once an order has entered processing, fulfillment, or transit, it can no longer be cancelled, even if tracking information has not yet updated or a shipping confirmation has not yet been received.

Unfulfilled or Out-of-Stock Items

If Regena is unable to fulfill an item that you purchased, we may provide a replacement, alternative resolution, or refund to the original payment method, as appropriate.

5. Shipping & Delivery Conditions

Delivery-related concerns are evaluated using carrier tracking information, delivery scans, shipping records, and any other available verification.

Delivered but Not Received

If carrier tracking confirms that an order was successfully delivered to the shipping address provided at checkout and valid delivery confirmation is available, the order will generally be considered fulfilled.

If you cannot locate a package marked as delivered, please first check:

  • Around the delivery location;

  • With household members, neighbors, or building management;

  • With the applicable local carrier or post office.

If delivery cannot be reasonably confirmed or the carrier determines that the shipment was lost or misdelivered, contact Regena Support so that we can review the situation and determine an appropriate resolution.

Delayed Shipments

Shipping and delivery estimates are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs processing, high shipping volumes, fulfillment disruptions, or other circumstances outside Regena's reasonable control.

A shipping delay alone does not automatically qualify an order for a refund while the shipment remains actively in transit.

If tracking has not updated for an extended period or the carrier confirms that the shipment has been lost, please contact our support team so we can investigate and determine whether a replacement or refund is appropriate.

Premature Delivery Status

In some cases, carriers may mark a package as delivered shortly before the package physically arrives.

If tracking has recently changed to "Delivered" but you have not received the package, please allow up to 24 hours and check the surrounding delivery area before contacting our support team.

Lost or Stolen Packages After Confirmed Delivery

Regena is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery to the shipping address provided by the customer.

Customers are responsible for providing a secure and accurate delivery location. If theft is suspected after confirmed delivery, we recommend contacting the carrier and, where appropriate, local authorities.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a carrier delivers an order to the wrong address due to a verified carrier error, Regena will review the circumstances and may provide a replacement or refund.

If an incorrect, incomplete, outdated, or otherwise undeliverable address was provided by the customer, Regena cannot guarantee a refund or replacement once the order has entered processing, shipped, or been delivered according to the information provided at checkout.

Customers should contact Regena Support as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered processing.

6. Product Quality Concerns

If you believe there is a quality issue with a Regena product, please contact our customer support team with a detailed description of the concern.

We may request photographs, lot or batch information, packaging information, or other documentation reasonably necessary to investigate the issue.

After reviewing the information provided, Regena may offer a replacement, refund, or another appropriate resolution where applicable.

7. Subscriptions & Recurring Orders

Certain Regena products may be offered through subscription or recurring-purchase programs.

When enrolling in a subscription, the applicable product page or checkout will display the recurring nature of the purchase, including the applicable price and billing or delivery frequency.

By completing a subscription purchase, you authorize Regena and its payment providers to automatically charge the payment method provided for subsequent subscription orders at the disclosed billing frequency until the subscription is cancelled.

Subscription Renewals

The 30-day money-back guarantee applicable to an initial purchase does not reset or begin again with each subscription renewal.

Subscription renewals and recurring charges are not eligible for a refund solely because the customer forgot to cancel, no longer wants the product, has excess product remaining, or did not use the product before the next renewal.

Customers are responsible for cancelling or modifying their subscription before the next recurring order is processed.

Once a subscription renewal has been processed and entered fulfillment, it may no longer be cancelled or refunded unless otherwise required by applicable law or the order qualifies under another provision of this policy, such as a verified damaged, defective, missing, or lost shipment.

Cancelling or Modifying a Subscription

You may request to cancel or modify your Regena subscription at any time before your next order is processed.

To cancel, pause, change the frequency of, or otherwise modify a subscription, contact:

support@tryregena.com

Please include the name and email address associated with your order so our team can locate your subscription.

Cancellation of a subscription prevents future recurring orders from being processed. Cancelling a subscription does not automatically cancel or refund an order that has already been processed.

We recommend submitting subscription changes sufficiently in advance of your next scheduled billing date.

Billing Information

Customers are responsible for maintaining current, complete, and accurate billing and contact information.

If your payment method, billing address, email address, or other relevant information changes, please contact Regena Support as soon as possible.

8. How to Request a Refund or Replacement

To request a refund, replacement, or assistance with an order, contact:

support@tryregena.com

Please include:

  • Your full name;

  • Your order number, if available;

  • The email address used to place the order;

  • A description of the reason for your request; and

  • Any photographs or supporting documentation requested by our team.

Our customer support team generally responds within 1–2 business days, although response times may vary during periods of high volume.

Submitting a request does not automatically guarantee approval. Requests are reviewed according to the eligibility requirements of this policy.

9. Refund Processing & Timeline

Once a refund has been approved and processed by Regena, it will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.

Regena does not control the processing or posting times of financial institutions after a refund has been submitted.

You will receive confirmation once an approved refund has been processed on our end.

10. Duplicate Refunds, Chargebacks & Payment Disputes

Customers may not receive multiple reimbursements for the same transaction.

If a chargeback, payment dispute, bank claim, or other reimbursement request has already been initiated for an order, Regena may be unable to issue a separate refund while that dispute remains active.

If you have already contacted your financial institution regarding a transaction, please notify our support team when contacting us so that we can appropriately review the order.

Regena reserves the right to provide order records, tracking information, subscription authorization information, communications, and other relevant documentation to payment processors, banks, or financial institutions in response to a payment dispute.

11. Abuse, Fraud & Policy Misuse

To protect our customers and the integrity of this policy, Regena reserves the right to review and deny refund or replacement requests involving suspected fraud, abuse, or misuse.

This may include, but is not limited to:

  • Repeated or excessive refund requests;

  • Multiple claims involving the same customer, household, address, payment method, or order;

  • False claims regarding delivery, damage, missing products, or product condition;

  • Attempts to obtain both a refund and a chargeback or other reimbursement for the same transaction;

  • Manipulation or misuse of promotions, subscriptions, or refund policies; or

  • Information that materially conflicts with carrier, payment, fulfillment, or order records.

Fraudulent or intentionally misleading claims may result in denial of the request and restriction from future purchases, refunds, replacements, or promotional offers.

12. Policy Limitations

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable consumer protection laws.

Where applicable law provides rights that conflict with a provision of this policy, the requirements of applicable law will control.

Regena reserves the right to determine eligibility for refunds and replacements consistent with this policy and applicable law.

13. Agreement to This Policy

By completing a purchase through an official Regena website or checkout, you acknowledge that you have had the opportunity to review the terms of this Returns & Refunds Policy, including applicable eligibility requirements, subscription terms, cancellation limitations, and refund conditions.

Regena reserves the right to update or amend this policy from time to time. Unless otherwise required by applicable law, the version of the policy in effect at the time of the applicable purchase will govern that order.

For questions regarding an order, subscription, refund, or replacement, please contact:

Regena Support
support@tryregena.com